Privacy Policy

Citron Bros. Plumbing & Heating ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information.

Information We Collect

We collect information you provide directly to us, including your name, phone number, email address, and property address when you submit a service request or contact us.

SMS Communications and Mobile Information

• We may collect your mobile phone number and SMS messaging consent when you provide it to us verbally, in person, by phone, through a form, or through another approved opt-in method. We use this information to send service-related text messages, which may include appointment reminders, technician arrival updates, service updates, and other communications related to services you request from us.
• We do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent status with third parties or affiliates for their marketing or promotional purposes. SMS consent information is used only to support our communications with you.
• You may opt out of SMS communications at any time by replying STOP to any text message. You may request assistance by replying HELP.

How We Use Your Information

We use the information we collect to respond to service requests, schedule appointments, send service-related communications, and improve our services. We do not sell your personal information to third parties.

Contact Us

If you have questions about this Privacy Policy, please contact us at service@citronbros.com or call (718) 365-4798.